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Case Conferencing for Coordinated Care

Provider collaboration for more effective and efficient homelessness services.

  • Faster placements
  • Stronger provider connections
  • More effective use of resources
Join a Meeting

Tough cases need a collaborative approach.

Too often, individuals and families experiencing homelessness face complex barriers—poor credit, health issues, or limited income—that require assistance from multiple services. Provider staff can experience limited progress with clients by working in isolation, which slows progress and stretches already thin resources.

Case Conferencing tackles this challenge, working directly with case workers, by offering a structured, time-bound, and collaborative space for providers to pool expertise, share real-time updates, and coordinate care plans that lead to solutions.

Shared expertise leads to better outcomes.

No single provider can meet every need alone. Complex client situations often call for a team approach. Sacramento Steps Forward supports this by coordinating Case Conferencing: 10-week cycles of weekly meetings where providers work together to address client challenges.

Our team facilitates the process and tracks outcomes, allowing everyone to stay focused on what works. Over 200 meetings were held in 2024, and nearly half of the households supported achieved positive outcomes.

Case conferencing teams focus on an array of issues, including:

  • Income support issues such as supplemental security income applications, CalWorks, General Assistance, and employment resources
  • Healthcare services like CalAIM Enhanced Care Management, mental health programs, mobile medicine, and primary care
  • Housing challenges including Coordinated Access documentation, low-income or voucher housing, shared housing, and programs for poor credit and evictions

Why join case conferencing?

Collaborative Problem-Solving

Work alongside peers from across the homelessness response system to resolve complex client needs together.

Access to Housing & Support Programs

Get direct connections to housing resources, employment support, mental health services, and more.

Clear, Actionable Progress

Track client movement across a 10-week cycle and celebrate housing wins, referrals, and successful linkages.

Here's how it works:

Step 1:
Join a Case Conferencing Group

Attend a weekly meeting that fits your focus area—families, individuals, veterans, TAY, or shelters. Use the form below if you have questions about which group to join.

Step 2:
Present Cases or Share Insights

Collaborate with other providers and align next steps and referrals.
Note: Some groups use a pre-set client list, while others are open to real-time case presentations.

Step 3:
See Clients Step Forward

Celebrate real outcomes—from housing placements to service connections—made possible by your coordination.

This is why case conferencing matters, in their own words:

“Having time to talk about specific individuals and their barriers is invaluable, especially with experts like the SSF staff and others from the agencies in the room.”​

“To ensure clients get housed quicker and that resources are being efficiently deployed.”​

“Helping the client get assistance, finding additional resources, learning about other programs, and getting guidance on what the client needs.”​

“I participate to help my clients get document ready and stay supported while waiting in the queue. I want to help them get housed quicker. What I find most valuable are the SSF staff’s suggestions, knowledge, and overall support. My clients also benefit from notifications about weather respites.”​

“The most valuable information I got from case conferencing is being able to collaborate with different agencies and get directed to the right ones. I met a lot of agencies that I connected with. It was very useful for me.”​

Join upcoming case conferencing meetings.

Current Cycle: July 14 to September 19, 2025

Each group meets weekly for 90 minutes during a 10-week cycle.
Case Conferencing Office Hours are held every Friday.

We get these questions a lot. Here are our best answers:

Who can participate in Case Conferencing?

Any homelessness service provider in Sacramento working with clients in the specified focus areas is welcome.

How often are meetings held?

Each group meets weekly for 90 minutes during a 10-week cycle. Case Conferencing Office Hours are held every Friday.

Do I need to prepare anything before attending?

If you’re presenting a client, come ready with background information and housing/service needs. If you’re observing, just bring your knowledge and willingness to collaborate.

Reach out to join a group or get updates.

To join a Case Conferencing group or get added to the mailing list for updates and invites, please get in touch using the form below.

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