Learn about the Sacramento Continuum of Care
Access Support

Access Support

Information and pathways to shelter, housing, and services in Sacramento.

Are you experiencing or at risk of homelessness?

Step 1: Call 2-1-1

Available 24 hours a day, 7 days a week.

Step 2: Press 8

For shelter, housing, and other homelessness services.

Step 3: Work with a specialist

To determine availability and eligibility.

¿Está usted sin hogar o en riesgo de quedarse sin hogar? Llame al 2-1-1 y presione 8.
Toll-Free Phone Number: 1-844-546-1464

Note: Our community does not yet have enough resources to help every person in need. We are working to change that, but that means that the current focus of our Coordinated Access System is to help ensure those most at risk are served first.

2-1-1 Frequently Asked Questions

What is 2-1-1?

Dial 2-1-1 for free, 24-hour social, health and disaster services information. 2-1-1 is a one-stop source of information for people looking for community services and resources, especially for those who need essential services, such as food, shelter, counseling, employment assistance, and more. 2-1-1 is confidential and available in more than 200 languages and dialects.

Like 9-1-1 for emergency services, 2-1-1 has been set aside nationally by the Federal Communications Commission for the public to more easily access community information. 2-1-1 is also a central resource for community information during and in recovery from disasters.

There are more than 1,600 programs and services in the Sacramento 2-1-1 database.

Who can call 2-1-1?

2-1-1 Sacramento is for everyone:

  • Families seeking services for their children
  • Seniors seeking information about financial scams
  • Employers seeking support resources for their employees
  • Laid-off workers struggling to feed their families
  • Disaster victims seeking loved ones, housing, food, counseling
  • Teachers, clergy, and agency staff seeking help for their clients
What if there are issues reaching 2-1-1?

Please be advised that you (or the individual attempting to make this call) should use the 2-1-1 toll-free line 916-498-1000, still pressing #8.

Who answers 2-1-1 calls?

An Information and Referral Specialist answers 2-1-1 calls. Specialists are trained in navigating the maze of human service agencies and programs. Non-English speaking callers are assisted by a bilingual specialist or seamlessly through a telephone interpreting service with access to interpreters in more than 200 languages and dialects. 2-1-1 also provides application assistance for CalFresh benefits over the phone.

Are You Seeking CalAIM Services?

CalAIM is a Medi-Cal initiative that offers support for eligible members with complex health or housing needs. If you or someone you work with may qualify but don’t know which Medi-Cal plan they are enrolled in:

  • Call the Department of Human Assistance (DHA) at (800) 560-0976
  • Follow the prompts carefully
  • Have one of these available: County case number, Social Security number, Full name and date of birth

A DHA representative will help you identify your Managed Care Plan and guide you to available CalAIM services.

Additional Resources

2-1-1 Sacramento Web Portal

For non-emergency needs, use the 2-1-1 searchable database to find local services, resources, and information at

Emergency Weather Heating and Cooling Centers

In extreme hot or cold weather, use this map to find respite centers and, when available, resources from SacRT for transportation.

California Tenant and Landlord Rights

Know your rights as a tenant or a landlord by reviewing the official California Tenant and Landlord Rights.

The I Am Here: Vital Document Legal Hotline for Youth is a free, dedicated legal assistance hotline for youth experiencing homelessness to support obtaining essential identification and vital documents. Call 1-888-870-DOCS, available every Wednesday 9:00 a.m.–5:00 p.m. PST, or visit their website to learn more.

988 Suicide & Crisis Lifeline

988 Suicide & Crisis Lifeline is a nationwide, free, and confidential service available 24/7 for individuals experiencing mental health, substance use, or suicidal crises. In California, including Sacramento, this service connects callers with trained crisis counselors who provide immediate support, guidance, and referrals to local resources.

Events and Updates

Check back here for upcoming community events and new information regarding resources in Sacramento.

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